Terms Of Service
The Company provides the services of supplying to you subject to the T&C.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE T&C, AS MODIFIED OR AMENDED FROM TIME TO TIME, ARE A BINDING CONTRACT BETWEEN THE COMPANY AND YOU. IF YOU VISIT, USE, OR SHOP AT THE SITE (or any future site operated by the COMPANY, YOU ACCEPT THESE T&C. IN ADDITION, WHEN YOU USE ANY CURRENT OR FUTURE SERVICES OF THE COMPANY OR VISIT OR PURCHASE FROM ANY BUSINESS AFFILIATED WITH THE COMPANY OR THIRD PARTY VENDORS, WHETHER OR NOT INCLUDED IN THE SITE, YOU ALSO WILL BE SUBJECT TO THE GUIDELINES AND CONDITIONS APPLICABLE TO SUCH SERVICE OR MERCHANT. IF THESE CONDITIONS ARE INCONSISTENT WITH SUCH GUIDELINES AND CONDITIONS, SUCH GUIDELINES AND CONDITIONS WILL CONTROL.
By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below.
You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
The Site takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm (such as rock climbing, etc), and for those activities, the Company takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing those services.
Terms and Conditions:
1. Description of Sales & Services
GrootGadgets.com provides users the service of supplying of variety of unique gadgets, accessories and gift items from India & rest of the World. GrootGadgets.com does not stock products and acts as an aggregator and service provider.
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms, conditions and policies hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
3. Modified Terms
The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User’s equipment resulting from the use of the Site.
5. License and Site Access
GrootGadgets.com grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in GrootGadgets’s sole discretion) an unreasonable or disproportionately large load on GrootGadgets.com’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by GrootGadgets to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by GrootGadgets.com
6. Your Account
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or GrootGadgets.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, GrootGadgets.com has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify GrootGadgets.com immediately of any unauthorized use of your account or any other breach of security. GrootGadgets.com reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
7. For Orders labelled ‘Cross Border Order’
GrootGadgets is rendering the service for importing products on order from different countries for specific customer request as order is placed. We have listed most of the items which are known to be available with our dropship partner(s) most of the time. But in case sometimes something is not available or can not be procured from our dropship partner, then GrootGadgets.com has the right to cancel the order and return the full particular product amount back to customer. GrootGadgets.com tries its best to fulfill the order, but in case of unavailability we cannot do anything.
Our dispatch time is from 3 to 21 business days depending upon product location. We mostly deliver within the given timeline but there might be some cases when we may take some extra time since it is been ordered from another country so sometimes some unwanted unseen issues come up, so it takes time to rectify the issues. So customer has to keep patience & co-operate in such odd situations. We understand that once order is placed customers are eager to get the product same way we are eager to deliver, we put our best efforts to meet time lines. But Exceptions may fall that is not in any body’s hand.
Returns are not accepted for order type “Order from Cross Border” in any case. Customs duty (if any) to be paid by the customer/receiver.
8. Fraudulent / Declined Transactions and Activities
A. Our fraud detection affiliate partner constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and GrootGadgets.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. GrootGadgets.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection or be utilized and shared by GrootGadgets.com with any of the third parties unless required for fraud verification or by law, regulation or court order. GrootGadgets.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
B. If the customer is found doing or indulging in any unethical activities against the company/website, like putting fake reviews / blackmailing / threatening customer care executives / trying to do fraud / etc., GrootGadgets.com reserves the right to block/hold the order until further investigation is completed. In case the customer files a complaint against the site or vice versa, GrootGadgets.com will put the order on hold till the proceedings are complete/resolved. If the customer is found to be guilty of any such activities against the company/website, GrootGadgets.com reserves the right to fine the customer before releasing the order on hold.
9. Disclaimer of Warranty
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A “LINKED SITE”) ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE MANUFACTURER/SUPPLIER OF SUCH PRODUCT AND NOT BY GrootGadgets.com . ANY CLAIM IN RELATION TO THE SAME SHOULD BE RAISED AGAINST RESPECTIVE MANUFACTURER/SUPPLIER AND NOT GrootGadgets.com IN ANY CASE WHATSOEVER. GrootGadgets.com DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN GrootGadgets.com, (B) ANY CONTENT PROVIDED ON LINKED SITES OR (C) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL GrootGadgets.com BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER’S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR USER’S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
10. Shipping & Delivery
GrootGadgets.com endeavors but does not guarantee to deliver the products to customers within 15-17 Business Days* from the day of close of sale depending upon both the shipping and delivery locations. GrootGadgets.com works with different type of suppliers (Manufacturers, distributors, retailers, wholesalers, etc.) and the delivery time to customers is subject to the chosen shipping method (Free / Flat Rate). Other factors include delay in delivery through the courier partner, transporter’s strike etc. GrootGadgets.com reserves the right to make delivery of the goods by installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if GrootGadgets.com fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments. If you fail to take delivery of the goods, GrootGadgets.com may at its discretion charge you for the additional shipping cost. If you fail to take delivery of the goods and they are returned back to the place of origin, GrootGadgets.com will not be responsible and the order will be marked as completed / delivered. In this case we will be paying our dropship partner for the product + international shipping + international return shipping. All these costs are beared by GrootGadgets.com in case the customer fails to be present at the provided shipping address to receive the parcel. Hence we do not accept any refund request for such cases. We request customers that they provide proper address and make sure at least some is present on their behalf to receive the parcel.
Order processing flow for most orders will be as per this flow chart :
You place an order with us > Order Placed with International Supplier > Order Processing > Shipping with an International courier/post > In Transit > Into Customs > In Transit > Delivery to Customer
In above flow we are not bound to share any tracking details from international shipments. That is a highly confidential information. To know your tracking status, you can email us a tracking status request any time. Other than that any request for sharing international consignment information will not be entertained in any case.
11. Legal Matters & Claims
All legal matters, disputes & claims are subject to Mumbai Jurisdiction only.