Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE T&C, AS MODIFIED OR AMENDED FROM TIME TO TIME, ARE A BINDING CONTRACT BETWEEN THE COMPANY AND YOU. IF YOU VISIT, USE, OR SHOP AT THE SITE (OR ANY FUTURE SHOP OPERATED BY THE COMPANY, YOU ACCEPT THESE T&C. IN ADDITION, WHEN YOU USE ANY CURRENT OR FUTURE SERVICES OF THE COMPANY OR VISIT OR PURCHASE FROM ANY BUSINESS AFFILIATED WITH THE COMPANY OR THIRD PARTY VENDORS, WHETHER OR NOT INCLUDED IN THE SITE, YOU ALSO WILL BE SUBJECT TO THE GUIDELINES AND CONDITIONS APPLICABLE TO SUCH SERVICE OR MERCHANT.
1. Description of Sales & Services
Groot provides users the service of supplying of variety of unique products and gift items across the globe. Groot is an eCommerce platform providing online shopping services through the website grootgadgets.com
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms, conditions and policies hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
3. Modified Terms
4. License and Site Access
Groot grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party.In addition to other prohibitions as set forth in the T&C, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
5. Your Account
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Groot has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Groot has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Groot immediately of any unauthorized use of your account or any other breach of security. Groot reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
6. Shipping & Delivery
If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if Groot fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments. If you refuse or fail to receive/take delivery of the goods at the provided shipping address after multiple delivery attempts, the Company will not be responsible and the order will be marked as completed/delivered and no refund shall be issued. We do not accept any refund request for such cases. We request customers that they provide proper address and make sure at least someone is present on their behalf to receive the parcel.
Order processing flow for most orders will be as per this flow chart :
You place an order with us > Order Processing > Order Shipped By A Warehouse Partner > In Transit > Into Customs > In Transit > Delivery to Customer.
In above flow we are not bound to share any tracking details for international shipments. That is a highly confidential information. To know your tracking status, you can email us a tracking status request any time on [email protected] Other than that any request for sharing international consignment information will not be entertained in any case. You read full details from our Shipping Policy.
7. Cross Border Order
We mostly ship and deliver within the given timeline but in some cases we may take/need some extra time due to unforeseen issues. We understand that once order is placed you are eager to get the product same way we are eager to deliver, so we request you to be patient & co-operate with us in such rare situations while we put in our best efforts to meet the time lines and deliver your order(s) on time. We have listed most of the items which are known to be available with our warehouse partner(s) most of the time. But in case something is unavailable or can not be procured from our warehouse partner(s), then Groot has the right to cancel the order and return the full particular product amount back to customer. Groot tries its best to fulfill the order, but in case of unavailability we cannot do anything.
Order type “Cross Border Order” are protected by our strong Replacement Policy. Returns are not accepted for order type “Order from Cross Border” in any case. Customs duty / taxes / vat (if applicable) is to be paid by the customer/receiver.
8. Declined Transactions and Fraudulent Activities
A. Our fraud detection affiliate partner constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and Groot reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection or be utilized and shared by Groot with any of the third parties unless required for fraud verification or by law, regulation or court order. Groot will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
B. If the customer is found doing or indulging in any unethical activities against the company/website, like putting fake reviews / blackmailing / threatening customer care executives / trying to do any fraudulent activities, the Company reserves the right to block/hold the order until further investigation is launched and completed. In case the customer files a complaint against the site or vice versa, the Company will put the order on an indefinite hold till the proceedings are completely resolved. If the customer is found to be guilty of any such activities (mentioned above) against the company/website, the Company reserves the right to fine the customer before releasing the order.
9. Dispute Resolution Policy
Groot agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and Groot. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank, PayPal or your creditor without first obtaining an email confirmation from us to verify that you contacted Groot and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.
10. Disclaimer of Warranties; Limitation of Liabilities
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A “LINKED SITE”) ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE MANUFACTURER/SUPPLIER OF SUCH PRODUCT AND NOT BY GROOT. ANY CLAIM IN RELATION TO THE SAME SHOULD BE RAISED AGAINST RESPECTIVE MANUFACTURER/SUPPLIER AND NOT GROOT IN ANY CASE WHATSOEVER. GROOT DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN GROOT, (B) ANY CONTENT PROVIDED ON LINKED SITES OR (C) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL GROOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER’S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR USER’S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
11. Legal Matters & Claims
All legal matters, disputes & claims are subject to Mumbai Jurisdiction only.