Return & Replacement Policy

We want you to love our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Please note that GrootGadgets.com (hereafter referred to as “Groot”, “site”, “website”, “our”, “we”, or “us”) has a replacement only policy.

Most items sold on Groot are covered by the following comprehensive product warranties:

CANCELLATION

  • As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.
  • A request for cancellation of order shall be valid and accepted only if they are made within 03 (three) hours of placing the order on the Site. All cancellation requests are to be made only via registered email.
  • We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 03 (three) hours from placing the order.
  • The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Groot and accept our decision regarding the cancellation.
  • In case of requests for order cancellations, Groot reserves the right to accept or reject requests for order cancellations for any reason.
  • If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

TAMPERED / DAMAGED PARCEL

  • If you think, you are receiving the parcel in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
  • Customer must check the parcel at the time of delivery, and must not accept it if any tempering or damage found.
  • Any claim for damage after accepting delivery will not be entertained.
  • We urge all customers to take a video of the package from all sides while receiving from the delivery boy. This will help you back any damage claims after delivery.
NOTE : A Proof of Delivery or POD (pronounced P.O.D.) is a receipt which establishes the receiver’s acknowledgement of the freight received in a good condition. It then becomes the duty of the customer to inspect the package and look for any damages before accepting it. It’s best to examine the freight for torn outer covering, opened cover, tampering, or other signs of damage of any kind. In case of any dissatisfaction, the customer should immediately notate a remark on the POD copy. Failure to do so will make filing for a claim later impossible.

REPLACEMENT POLICY

All the products sold on the website has a replacement only policy. All authorized replacements are eligible for a similar brand new product/part in exchange of the defective product/part. In case the same product is not available, one can simply exchange it with any other product of the same price available on our website at no extra cost.

  • We provide a full/partial replacement warranty against any manufacturing defect.
  • Customer must notify us about the issue by email with proper evidences. Any complaint lodged by phone will not be entertained.
  • A replacement request is considered valid only if made by email within 24 hours, counted from the time of delivery.
  • Any complaint lodged after 24 hours of delivery does not fall under our replacement policy.
  • We may also require additional verification or information before authorizing the replacement.
  • After the request is authorized, customer must send back the original order product/part for inspection within seven business days.
  • To be eligible for replacement, the product must be new, unused and unaltered condition in original packaging, with all tags, booklets, labels, packing and retail box intact.
  • If any physical damage or scratch is found on the original returned product / retail box / packaging, the replacement request will be immediately cancelled and no future request / communication will be entertained.
  • If the customer refuses to co-operate, or refuses to furnish/return all the package contents including the ‘original package’, we reserve full rights to permanently suspend all claim(s) / order(s) in any condition.
  • If the customer is found doing any unfair / fraudulent activity during or after applying for replacement, all claims / requests will be suspended and the customer will be banned from using the website / services in any way effective immediately.
  • Customer will be responsible for return shipping costs.

RETURN POLICY

  • Products which fall under this return policy can be returned as long as they are unopened. No questions asked!
  • We have a strict no return policy if you have opened the original packing. All opened orders fall under our replacement policy mentioned above.
  • All products labelled “Cross Border Order” are not eligible for returns in any condition.
  • Cash On Delivery (COD) orders are not eligible for returns in any condition.
  • We charge 16% restocking fee + original shipping amount for all accepted return orders.
  • 18% GST will be deducted from all accepted returned orders from India.
  • Customer will be responsible for return shipping.

REFUND POLICY

  • Refunds are processed in case the replacement product is not available within 30 business days after the replacement request is authorized.
  • In case the ordered product is completely sold out, we immediately process refund. It takes 4-5 business days for refunds to reflect in your registered bank account.
  • All accepted returns will be refunded as store credits. Which can be used to purchase anything of the same amount on GrootGadgets.com
  • COD orders are not eligible for return or refund in any condition. COD orders fall under our ‘replacement policy’ mentioned above.
  • Refund is offered in case a parcel is ‘lost in transit’. Refund can be claimed within 3 months from the date of placing the order.
  • A refund will be offered if the order/parcel is not delivered within 90 business days after shipping.
  • Pre-Order products are not eligible for refunds in any case.

DISPUTE RESOLUTION POLICY

Groot agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and Groot. As part of the dispute resolution process, you also acknowledge and agree that you as the authorized user or the cardholder will not initiate any chargeback or claim procedure with our Merchant Bank, PayU, PayPal or your creditor without first obtaining an email confirmation from us to verify that you contacted Groot and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.

RESTOCKING FEES

  • We charge 16% restocking fee + original shipping amount for all accepted return orders.
  • 18% GST will be deducted from all accepted returned orders from India.
  • Not applicable to any order falling under our replacement policy.

RETURN PROCESS TO BE FOLLOWED

Packing:

  1. Use a safe packing for hassle free returns. Prefer corrugated boxes.
  2. Pack the product in new, unused and unaltered condition in original packaging, with all tags, booklets, labels and retail box intact.
  3. Small accessories can also be packed in a bubble envelope for safe returns.
  4. Return address will be mentioned on return authorization letter sent to you via email, after accepting the replacement request.
  5. Use a reliable and trusted courier company that provides a tracking number.
  6. IMP: Parcel must be labelled as ‘gift’ only and declared value should not exceed $20 for any product. We won’t be able to receive or accept the parcel if customer fails to follow this ‘must do’ procedure.
  7. Customer will be responsible for return shipping costs.

Inspection & Processing:

  1. Please note that the return shipment should reach us in properly packed box, we do not accept any damaged/tampered shipment.
  2. Once we receive the return package, please allow us 6-7 business days for inspection.
  3. If everything is alright and as said, we will immediately process the replacement.
  4. Replacement order delivery usually takes same time as the original order delivery time, though we do not guarantee any specific delivery time or date.

If any physical damage or scratch is found on the original returned product / retail box / packaging, the replacement request will be immediately cancelled and no future communication will be entertained.